FAQs
Order, Shipping & Payment FAQ
When can I expect to receive my order?
Orders placed before 5:00 PM (London Time) are processed within 1–2 business days (Monday–Friday).
Once dispatched, delivery within the United Kingdom typically takes 5–8 business days.
Estimated total delivery time: 6–10 business days (handling + transit).
Once your order is shipped, you will receive a confirmation email containing your tracking number so you can monitor your parcel at any time.
Which countries do you deliver to and what are the shipping costs?
We currently deliver exclusively within the United Kingdom.
All UK orders qualify for free standard shipping — no minimum spend required.
The estimated delivery time has been exceeded. What should I do?
We apologise for any delays caused by factors beyond our control, such as peak seasons, weather conditions, or carrier disruptions.
If your order has not arrived within the estimated delivery timeframe, please allow an additional 3 business days before contacting our customer support team for an update.
You can reach us at:
I would like to return an item. What should I do?
To initiate a return, please contact our Customer Support team within 30 days of delivery.
Returned items must be:
- Unused and unworn
- With all original tags attached
- In the original packaging
Return shipping costs are the responsibility of the customer.
Once your return is received and inspected, your refund will be processed to your original payment method within up to 10 business days. You will receive an email confirmation once the refund is issued.
Which payment methods do you accept?
We accept the following secure payment options:
- Visa
- Mastercard
- Maestro
- American Express
- Apple Pay
- Google Pay
- Shop Pay
Company Information
Store Name: Echwear
Company Name: Khmaissi Solutions LLC
Company ID: 2025-001649411
Website: https://echwear.com
Address:
3 Staffa Rd, London E10 7PY, United Kingdom
Email:
info@echwear.com
Phone:
+44 7457 407388
Customer Service Hours:
Monday to Sunday — 9:00 AM to 6:00 PM (London Time)
Response Time:
We reply within 1–2 business days.